PAIA Manual

Ottmic Productions CC — ||NAM (getnam.app) Information manual prepared with reference to Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) Last updated: 1 September 2026

Part 1: Introduction and purpose of this manual

This manual sets out information about Ottmic Productions CC and the routes available for making an access-to-information request or a privacy request to us. It follows the structure of an information manual under Section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA").

We publish it as a transparency and access measure for people in South Africa, so that anyone who wishes to request information from us can see what we hold and how to ask for it.

Publishing this manual does not represent that a final conclusion has been reached about whether, or to what extent, PAIA binds Ottmic Productions CC as a close corporation registered in Namibia. That question is under review. We publish the manual and honour the request routes set out in it regardless of how that review concludes.

PAIA gives effect to the constitutional right of access to information held by public and private bodies, where that information is required for the exercise or protection of any rights.

Part 2: Contact details of the responsible party

Name of responsible party: Ottmic Productions CC

Legal form: Close Corporation registered in Namibia

Registration number: CC/2019/04150

Physical address:
3 Kerby Street
Windhoek
Namibia

Postal address:
P.O. Box 9899
Eros
Namibia

Email address: privacy@getnam.app

Telephone: +264 81 296 8443

Website: getnam.app

Part 3: Information Officer

Where POPIA and PAIA apply to a responsible party, that party must have an Information Officer. Ottmic Productions CC has identified the following contact for access and privacy requests.

Information Officer: Michael Ott, Ottmic Productions CC

Contact: privacy@getnam.app

Requests for access to information held by Ottmic Productions CC may be directed to the Information Officer at the address above. Any registration or designation requirements that apply under POPIA remain under review, and this manual will be updated if that review changes the details in this Part.

Part 4: Guide on how to use PAIA

The South African Human Rights Commission has compiled a guide on how to use PAIA. Copies of this guide are available from:

South African Human Rights Commission Website: www.sahrc.org.za Email: PAIA@sahrc.org.za Telephone: +27 11 877 3600

Part 5: Records available without a formal PAIA request

The following information is available to any person without submitting a formal access request:

Privacy Policy: getnam.app/privacy
Terms of Service: getnam.app/terms
Community Guidelines: getnam.app/community-guidelines
Account Deletion information: getnam.app/delete-account
Support and contact information: getnam.app/support

Part 6: Records that may be requested

The following categories of records are held by Ottmic Productions CC. Access to records may be requested subject to the grounds for refusal set out in PAIA.

6.1 User account and profile records

Account registration data (name, email address, phone number, date of birth)
Profile information (display name, bio, profile photos, preferences)
Location data collected during use of the app
Verification status records

6.2 Communication records

In-app messages between users (subject to third-party privacy considerations)
Notifications sent to users

6.3 Safety and moderation records

Safety reports submitted by or against users
Block records
Moderation decisions and account actions

6.4 Subscription and financial records

Subscription status and entitlement records
Purchase history records (held by Apple and Google — see Part 10)

6.5 Technical and system records

App usage and analytics records (held by Mixpanel — see Part 10)
Crash and diagnostic reports (held by Sentry — see Part 10)
Push notification token records

6.6 Identity verification records

Verification outcome (pass/fail), verification date, and session reference ID stored in user profile
Raw identity document data and biometric data are held exclusively by Didit (see Part 10) — Ottmic Productions CC does not hold these records

6.7 Corporate and legal records

Ottmic Productions CC also holds ordinary internal corporate records — for example company-registration records, contracts with suppliers and service providers, and financial and accounting records. Requests for these records are handled under Part 7 and are subject to the grounds for refusal in Part 8.

Part 7: How to submit a PAIA access request

Step 1 — Obtain the prescribed form

PAIA requests must be submitted on the prescribed form (Form C), available from:

The South African Human Rights Commission: www.sahrc.org.za
The Information Regulator of South Africa: www.inforegulator.org.za

Step 2 — Complete the form

The form must include:

Your full name and contact details
A description of the records requested with sufficient detail to identify them
The form in which you would like access (copy, inspection, etc.)
The right you are seeking to exercise or protect, and why the records are required
If requesting on behalf of another person, proof of capacity

Step 3 — Submit the form

Submit the completed form to: Email: privacy@getnam.app Subject line: PAIA Access Request

If you are unable to submit your request by email, you may post it to Ottmic Productions CC, P.O. Box 9899, Eros, Namibia, or contact us on +264 81 296 8443 and we will arrange an alternative way for you to deliver it.

Step 4 — Fees

PAIA provides for a request fee and for access fees, at the amounts prescribed by regulation. We will tell you which fees apply to your request, if any, and how to pay them, before we process it. You will not be charged an amount you have not been told about first.

Step 5 — Response timeline

Ottmic Productions CC will respond to access requests within 30 days of receipt of a valid request, unless an extension is required under PAIA. Extensions will be communicated to the requester.

Part 8: Grounds for refusal

Access to records may be refused on the grounds set out in PAIA, including but not limited to:

Protection of privacy of a third party
Commercial confidentiality
Protection of safety of individuals
Privileged records
Records that would be unreasonably prejudicial to the responsible party

Reasons for any refusal will be provided to the requester.

Part 9: Processing of personal information under POPIA

Ottmic Productions CC processes personal information for the following purposes in connection with the ||NAM app:

Purpose	Categories of personal information	Data subjects
Account creation and authentication	Name, email, phone number, date of birth	App users
Profile and matching features	Profile photos, display name, bio, location, preferences	App users
In-app communication	Messages, hug requests	App users
Identity verification	Verification outcome and date (raw biometric data held by Didit)	Users who complete verification
Safety and moderation	Safety reports, block records	App users
Subscription management	Subscription status, entitlements	Paying users
Analytics and improvement	Pseudonymised usage events	App users
Push notifications	Push tokens	App users who opt in

Cross-border transfers: Personal information may be transferred to processors outside South Africa, including processors in Namibia, the European Union, and the United States. Where section 72 of POPIA applies to a transfer, we will make that transfer only where a lawful condition under section 72 is available for it. Which condition is relevant depends on the particular transfer and the recipient. The recipients and their locations are listed in Part 10 and in the ||NAM Privacy Policy. For further information about a specific transfer, contact privacy@getnam.app.

For the full privacy notice, including retention periods, third-party recipients, and user rights, see the ||NAM Privacy Policy at getnam.app/privacy.

Part 10: Records held by third parties

The following third-party processors hold certain records on behalf of or in connection with Ottmic Productions CC. Requests for records held exclusively by these parties should be directed to those parties under their own applicable policies:

Third party	Records held	Contact
Supabase	Core database records — backend infrastructure	supabase.com/privacy
Didit	Government ID document scans, biometric liveness data, verification session records	didit.me/terms/privacy-policy
Apple (App Store)	Purchase and subscription records for iOS users	apple.com/legal/privacy
Google (Google Play)	Purchase and subscription records for Android users	policies.google.com
RevenueCat	Subscription status and entitlement records	revenuecat.com/privacy
Mixpanel	Analytics event records	mixpanel.com/legal/privacy-policy
Sentry	Crash and diagnostic records	sentry.io/privacy
Resend	Transactional email records	resend.com/privacy

Part 11: Complaints

If a request for access is refused or not responded to, the requester may apply to the Information Regulator or to a court for relief.

Information Regulator of South Africa Website: www.inforegulator.org.za Email: inforeg@justice.gov.za | complaints.IR@justice.gov.za Telephone: +27 10 023 5207 Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Part 12: Availability of this manual

This manual is available:

On the ||NAM website at getnam.app/paia-manual
In electronic format from privacy@getnam.app on request

Last updated: 1 September 2026 Ottmic Productions CC — privacy@getnam.app